How to Fix OneDrive Error Code 0x8004de44

How to Fix OneDrive Error Code 0x8004de44

Some users get a 0x8004de44 error when logging in to OneDrive. Generally, this error occurs when there’s an issue on the server side, but it can also occur due to an unstable Internet connection or account-related problems. If you’re experiencing this error, our guide will help you fix it.

OneDrive Error Code 0x8004de44

There was a problem signing you in. Please try again in a few minutes (Error code:8004de44)

What Causes Error Code 0x8004de44?

  • A server-side issue. Like any software, OneDrive may experience server-side issues such as downtime when undergoing server maintenance.
  • A slow or unstable Internet connection. A slow or unstable Internet may result in a timed-out connection to OneDrive’s servers, triggering the error. You can improve your Internet speed by following the instructions here.
  • An overly-protective antivirus program. Your antivirus program may block OneDrive from connecting to its servers. In addition, a misconfigured Windows Defender Firewall may also block OneDrive. We recommend temporarily disabling your antivirus program and checking if that fixes the error.
  • Your device is not recognized. You may get this error when you try to log in to OneDrive from an unfamiliar device, particularly if you have multi-factor authentication enabled.
  • You are attempting to sign in with the same Microsoft account twice. You may get this error if you’re trying to sign into multiple sessions on the same device.
  • An invalid email address. The email address you’re trying to log into OneDrive may have expired.

Before trying our fixes, here are some tips:

  • Restart your PC. If you haven’t tried restarting your PC, give it a go. Restarting it will clear any glitches that may have occurred in OneDrive and refresh your Internet connection.
  • Check your Internet connection. Since OneDrive is sensitive to slow Internet speeds, make sure you have a fast and reliable connection. Run a speed test and troubleshoot the issues causing low bandwidth.
  • Update your Windows operating system.

Video Tutorial on How to Fix OneDrive Error Code 0x8004de44

Table of Contents:

Method 1. Run the Windows Store Apps Troubleshooter

If you’re using the Windows Store version of OneDrive and are getting the 0x8004de44 error, we recommend running the Windows Store Apps troubleshooter. This will resolve any issues related to the Windows Store and OneDrive.

Right-click Start and select Settings

1. Right-click Start and select Settings.

Type in Find and fix problems with Windows Store Apps in the search box and click the result

2. In the search box, type in Find and fix problems with Windows Store Apps and click the result.

Click Next in the troubleshooter window

3. Click Next.

Click Close the troubleshooter

4. Wait for the troubleshooter to scan for issues and apply fixes. Then, click Close.

[Back to Table of Contents]

Method 2. Clear Microsoft Account Credentials

If you’re getting error code 0x8004de44 due to account-related issues, such as attempting to sign in with the same account twice or signing in on an unfamiliar device, clearing your Microsoft account credentials from Credentials Manager should resolve the error.

1. Close all running Microsoft Office apps.

2. Hold down Windows+R keys to open Run.

Type in control.exe keymgr.dll in Run and click OK

3. In the Run dialog, type in control.exe keymgr.dll and click OK.

Select Windows Credentials

4. Select Windows Credentials.

Click Remove next to OneDrive Cached Credential, MicrosoftOffice16, and MicrosoftOffice15 credentials

5. In the Generic Credentials list, click Remove next to OneDrive Cached Credential, MicrosoftOffice16, and MicrosoftOffice15 credentials. If you don’t see MicrosoftOffice16, and MicrosoftOffice15 credentials, sign out and sign into Microsoft Office with your Microsoft or your organization’s account.

Click Yes to confirm the removal

6. Click Yes to confirm the removal.

7. Restart your PC and sign into OneDrive.

[Back to Table of Contents]

Method 3. Reset Network Settings to Default

If your network settings have been misconfigured your Internet connection may have become too slow or unstable. Resetting them to default may fix error code 0x8004de44.

Note that all your networking components will be reset to their default settings. As a result, you will have to re-enter your Wi-Fi connection password.

Right-click Start and select Settings

1. Right-click Start and select Settings.

Select the Network & internet panel and click Advanced network settings

2. Select the Network & internet panel.

3. Select Advanced network settings.

Select Network reset

4. Select Network reset.

Click Reset now

5. Click Reset now.

Click Yes to confirm the reset

6. Click Yes to confirm the reset.

 Click Close and restart your computer

7. Click Close in the confirmation dialog.

8. Restart your PC.

Did this article help you fix the 0x8004de44 error on your PC? Leave your thoughts and suggestions below.

[Back to Top]

▼ Show Discussion

About the author:

Rimvydas Iliavicius

Rimvydas is a researcher with over four years of experience in the cybersecurity industry. He attended Kaunas University of Technology and graduated with a Master's degree in Translation and Localization of Technical texts. His interests in computers and technology led him to become a versatile author in the IT industry. At PCrisk, he's responsible for writing in-depth how-to articles for Microsoft Windows. Contact Rimvydas Iliavicius.

Our guides are free. However, if you want to support us you can send us a donation.

About PCrisk

PCrisk is a cyber security portal, informing Internet users about the latest digital threats. Our content is provided by security experts and professional malware researchers. Read more about us.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.