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How to Fix “Spotify can't play this right now” Error on Windows 11

How to Fix “Spotify can't play this right now” Error on Windows 11

“Spotify can't play this right now” is a fairly recent Spotify error that, as the error suggests, won’t let you listen to your music. Fortunately, there are several ways to fix this issue, and you can do that by following the instructions below.

Spotify can't play this right now

The full error message reads as follows:

Spotify can’t play this right now. If you have the file on your computer you can import it.

What Causes This Error?

According to our research, this error mostly occurs due to issues in the client or when songs are unavailable in a particular region due to copyright issues. However, we’ve found several additional specific reasons you may experience the “Spotify can't play this right now” error and listed them below.

  • Corrupted Spotify cache. Cached files allow Spotify to run smoothly. However, the cached files may get corrupted. Deleting Spotify’s local cache files may fix the error.
  • Spotify got frozen. Spotify may freeze due to a bug or glitch, but restarting the app should get rid of the error.
  • Slow Internet connection. You may experience the error if you have a slow or unstable internet connection. In addition, it may occur if your Wi-Fi keeps disconnecting. Try power-cycling your Internet router and disconnecting and reconnecting to your Wi-Fi network.
  • Misconfigured system or Spotify audio settings. Spotify is sensitive to audio quality settings, so ensure that your Windows and Spotify audio settings are compatible. Also, make sure to select the correct default audio device for Spotify.

Before trying any of our fixes, here are some tips:

  • Try restarting the Spotify client and your computer.
  • Update Spotify to the latest version and update your Windows operating system.
  • Log out of your Spotify account and log back in. Remember to restart the back before logging in.

Video Guide on How to Fix “Spotify can't play this right now” Error

Table of Contents:

Method 1. Set Default Format to 32bit, 192000 Hz (Studio Quality)

In most cases, the “Spotify can't play this right now” error occurs because Spotify can’t handle sampling rates higher than 192000 Hz. Lower the sampling rate in Windows Sound Settings, and the error should go away.

1. Hold down Windows+R keys to open Run.

Type in control mmsys.cpl and click OK

2. In the Run dialog box, type in control mmsys.cpl sounds, and click OK.

Select default playback device and click Properties

3. Select your default playback device and click Properties.

Select the Advanced tab

4. In the Speakers Properties window, select the Advanced tab.

Open the Default Format drop-down menu and select 32bit, 192000 hz (Studio Quality) option

5. Open the Default Format drop-down menu and select 32bit, 192000 Hz (Studio Quality), or a lower quality setting.

Click Apply and click OK

6. Click Apply and click OK.

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Method 2. Set the Correct Output Device for Spotify

Our research has shown that, in some cases, Spotify gets stuck on an output device that is not in use. Follow the instructions below to set the correct output device.

Right-click Start and click Settings

1. Right-click Start and select Settings.

The the System panel, select Sound

2. In the System panel, select Sound.

Select Volume mixer

3. Scroll down to the Advanced section and select Volume mixer.

Open Spotify and click Play

4. Scroll down to the Apps section. If you don’t see Spotify, launch it and click Play. The app should show up in the Apps list.

Open the output menu for Spotify

5. Open the drop-down menu next to Spotify.

Select the correct output device for Spotify

6. Select the correct output device.

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Method 3. Disable Hardware Acceleration in Spotify

Hardware acceleration uses your computer’s graphics processor (GPU) to run the app smoothly. However, in some cases, having it enabled may have the opposite effect. Disabling hardware acceleration for Spotify fixed the “Spotify can't play this right now” for many users.

Open the Spotify menu, select Edit and click Preferences

1. Open Spotify. In the top-left corner, click the three dots to open the drop-down menu.

2. Select Edit and click Preferences.

Toggle off hardware acceleration for Spotify

3. In the resulting Settings window, scroll down to the bottom.

4. In the Compatibility section, toggle off the slider next to Hardware Acceleration.

5. Restart Spotify.

[Back to Table of Contents]

Method 4. Clear Spotify’s Local File Cache

Spotify’s cache allows you to temporarily store songs locally. However, if the cache becomes overloaded, it may trigger performance issues. Deleting the cache file will log you out of your account, delete the cached songs and reset your settings.

1. Close Spotify if it’s running.

2. Hold down Windows+R keys to open Run.

Type in %AppData% in Run and click OK

3. In the Run dialog box, type in %AppData% and click OK.

Got to the Spotify folder

4. Access the Spotify folder.

Go to the Users folder

5. Access the Users folder.

Go to your user folder

 

6. Then, go to your user folder.

Right-click local-files.bnk and click Delete

5. Right-click the local-files.bnk file and click Delete.

6. Restart Spotify.

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Method 5. Change Audio Quality in Spotify

The high streaming quality might be the cause of the “Spotify can't play this right now” error. Try lowering the quality and see if that fixes the error.

Open the Spotify menu, select Edit and click Preferences

1. Open Spotify. In the top-left corner, click the three dots to open the drop-down menu.

2. Select Edit and click Preferences.

Open the Streaming quality drop-down menu and select Normal or a lower quality setting

3. In the Audio quality settings section, open the Streaming quality drop-down menu and select a lower quality setting.

4. Restart Spotify.

Did this article help you fix the “Spotify can't play this right now” error? Let us know by leaving a comment below.

If the methods provided in this article didn’t help you fix the error, try reinstalling the Spotify desktop app from the Spotify website. If that doesn’t work, you can get the Spotify app from the Microsoft Store.

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About the author:

Rimvydas Iliavicius

Rimvydas is a researcher with over four years of experience in the cybersecurity industry. He attended Kaunas University of Technology and graduated with a Master's degree in Translation and Localization of Technical texts. His interests in computers and technology led him to become a versatile author in the IT industry. At PCrisk, he's responsible for writing in-depth how-to articles for Microsoft Windows. Contact Rimvydas Iliavicius.

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