Your PC ran into a problem and needs to restart

How To Fix "Your PC ran into a problem and needs to restart" Blue Screen Error

If you are reading this, then most probably you have encountered a blue screen (Blue Screen of Death) error. Blue screen errors usually appear after a fatal system error or a system crash and it means that your Windows operating system reached a point where it can no longer operate properly and safely. This blue screen prevents you from further use of your computer in order to avoid damage, it notifies users that certain actions must be taken in order to prevent your computer from being damaged in the future.

Usually these blue screen errors contain additional error codes, however, it is possible that you will only see a notification saying "Your PC ran into a problem and needs to restart" error or "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." It is hard to tell what exactly causes this problem if there is no error code which could help to reduce the number of possible causes. However, usually these errors occurs when there are some memory issues, corrupted system files or drivers. Other reasons for this "Your PC ran into a problem and needs to restart" could be power failure or malware/virus infection.

In order to fix the "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." error you might need to check system files, update drivers and Windows, run a Startup Repair and to apply some other methods. In this guide you will find several solutions that could possibly fix general problems related to the blue screen errors, since it is not clear why exactly this error occurs in the first place. Read the guide below and try out our described solutions one by one, see if any of them can solve this problem for you. 

your pc ran into a problem and needs to restart

Table of Contents:

Disconnect External Devices

The first method which could possibly fix the "Your PC ran into a problem and needs to restart" error is to disconnect connected external devices, one of the connected external devices/peripherals might be interfering with your operating system (there are cases where a connected printer is causing this error). Disconnect all peripherals and external devices, and leave only mouse and keyboard connected, then restart your computer. Check if you are still getting the "Your PC ran into a problem and needs to restart" error. If the problem gets solved, then it means that one of the peripherals or external devices might be damaged or faulty and cause the problem. In this case you will need to replace a particular peripheral or external device, or to simply do not use it and keep it disconnected.

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Start Windows In Safe Mode

If you are unable to bypass this error and you cannot log into Windows normally, then you will need to boot into Safe Mode with Networking. Skip this step only if you can start your Windows normally. To find out how to start Windows in Safe Mode with Networking read this guide and use the "Interrupt Windows Boot Process" method described in the previously given link. Or you can use the Windows Installation CD/DVD/USB and boot your Windows into Safe Mode with Networking using the Automatic Repair (Advanced Startup) screen. Once you are logged into your Windows, start applying our below described methods.

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Run Startup Repair

Automatic/Startup Repair is a Windows diagnostics-based troubleshooting tool that is usually used to repair Windows operating system when something prevents users from starting it. It is usually able to fix problems when there are some damaged or missing system files and it is possible that it could fix the "Your PC ran into a problem and needs to restart" error. In order to launch Startup Repair if you are unable to start Windows you will need to use the Windows Installation Media on your DVD/USB or to interrupt the boot process. You can find the instructions on how to do it in the previously described method. If you can log into Windows or you already started your Windows in Safe Mode with Networking, then type "recovery" in Search and click the "Recovery options" result.

run startup repair step 1

Now click the "Restart now" button under Advanced startup and Windows will restart.

run startup repair step 2

You will see a blue Advanced startup screen. Apply the following steps whether you can start Windows normally or you cannot (you will get to this screen by performing steps required to boot into Safe Mode). Once you are in the Advanced Startup Window, click "Troubleshoot".

run startup repair step 3

Then click "Advanced options".

run startup repair step 4

Now click the "Startup Repair" option and Windows will start to diagnose your computer. See if this fixes the "Your PC ran into a problem and needs to restart" error.

run startup repair step 5

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Run System File Checker

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This guide describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. The "sfc scannow" option is one of the several specific switches available in the sfc command. To run System File Checker you need to open an elevated Command Prompt first, you can do it wether you started Windows normally or in Safe Mode. Type command "command prompt" in Search and right-click the "Command Prompt" result, select "Run as administrator" option from the contextual menu.

run system file checker step 1

Now type the "sfc /scannow" and press Enter to execute it. System File Checker will start and it should take some time to complete the scan. Restart your computer and see if the "Your PC ran into a problem and needs to restart" error still persists.

run system file checker step 2

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Reinstall Drivers

Device driver is a software that informs the operating system and other software how to interact with particular hardware. It is rather like a translator between software and hardware, since they often are created by different manufacturers, companies, or people. The driver facilitates smooth communication between hardware and software. In most cases, computers are unable to send and receive data correctly without drivers. If the appropriate driver is not installed, the device might not function properly, if at all and cause this "Your PC ran into a problem and needs to restart" blue screen error. It is possible that your display, wireless or ethernet adapter's driver is corrupted and needs to be reinstalled. To reinstall drivers type "device manager" in Search and click the "Device Manager" result.

reinstall drivers step 1

In Device Manager you will see a list of devices connected to your computer. In order to find out if any of the previously mentioned drivers are causing the problem you will need to uninstall them one by one and restart your computer each time you uninstall one particular driver. Expand one of the mentioned device's section, right-click the device and select "Uninstall device".

reinstall drivers step 2

Tick the "Delete the driver software for this device" checkbox every time you see one and click "Uninstall".

reinstall drivers step 3

Now restart your computer and see if you are still getting the "Your PC ran into a problem and needs to restart" error. If the error still persist, uninstall other mentioned drivers by following the same steps. Whether the error still persists even after you uninstalled all drivers you need to install them back/update them. Go to Device Manager again, select the device and right-click it, select "Update driver" option.

reinstall drivers step 4

You will be asked if you want to search for updated driver software automatically or to browse your computer for driver software. If you select the first option, then Windows will search your computer and the Internet for the latest driver software for your device. If you select the second option, then you will have to locate and install the drivers manually. Using this option requires having downloaded driver on your computer or USB flash drive and it is a longer process, because you will have to download all the latest drivers for all the devices manually by visiting the device manufacturer's official website. Select the option you prefer and follow the instructions.

reinstall drivers step 5

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Update Windows

Some users reported that they successfully fixed this error by updating Windows operating system. It is known that sometimes checking for the latest Windows updates and installing them can solve lots of various problems. If Windows has not been updated for some time, then we recommend you to try to check for updates manually and see if there are any updates to be installed. To check for Windows Updates, type "check for updates" in Search and click the "Check for updates" result.

update windows step 1

You should be automatically directed to the Windows Update section. Click "Check for updates". Windows will start checking for updates. If there are updates available, install them. After the updates are installed (if there were any to install), restart your computer and see if the problem still persists.

update windows step 2

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Uninstall Recently Installed Software

It is possible that some recently installed software is causing system conflicts and that is why the "Your PC ran into a problem and needs to restart" blue screen error started to occur. If there is some software that you installed recently, just before you started experiencing problems with this blue screen error, then we recommend you to try to uninstall it. To do so, press Windows key + R or right-click Start menu and select "Run" from the contextual menu. This will open Run dialog box for you.

uninstall recently installed software step 1

Type "appwiz.cpl" and press Enter on your keyboard, this will launch "Programs and Features" window for you.

uninstall recently installed software step 2

In opened Programs and Features window locate the program and uninstall it by right-clicking on it and choosing "Uninstall" from the dropdown menu. Restart your computer and see if you are still getting the "Your PC ran into a problem and needs to restart" blue screen error.

uninstall recently installed software step 3

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Restore Your System Using Restore Points

System Restore reverts everything to a saved restore point, but first, you must have one recorded. If a restore point does not exist on your computer, System Restore has nothing to revert to. With a created restore point, this feature will bring your system back to the previous working state, without affecting your files and data. If you have any system restore points that were created before the "Your PC ran into a problem and needs to restart" started occurring, you might be able to fix the problem by performing a System Restore. To restore your system, launch Run box by pressing Windows key + R and typing the "rstrui.exe" command. Press Enter to launch System Restore.

restore your system using restore points step 1

In the System Restore window, click "Next".

restore your system using restore points step 2

If there are restore points created, you will see a list of them. Mark the "Show more restore points" checkbox and it should display more restore points. Select the restore point that suits you best (depending on the time created etc.) and click "Next". Make sure to select a restore point where problems with the blue screen error were not present yet.

restore your system using restore points step 3

Confirm your restore point. Your computer will be restored to the state prior to the event detailed in the "Description" field. If you are happy with your choice, click "Finish" and the system restore process will begin.

restore your system using restore points step 4

That's it, we hope this guide was helpful and one of the solutions helped you to get rid of the "Your PC ran into a problem and needs to restart" error, and you are now able to use your Windows without being interrupted by it. If there is a method that solved this problem for you and it is not mentioned in our guide - do not hesitate to share it with us and with the others by leaving a comment in our comment section below.

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About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

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