Google Chrome Is Unresponsive

How To Fix "Google Chrome is unresponsive. Relaunch now?" Issue

Released a decade ago, Google Chrome is one of the most popular web browsers. It was first available on Microsoft Windows only, and later ported to macOS, iOS, Linux, and Android. It has become a fast, simple, and secure browser for all devices. Chrome is designed to be fast in every possible way, secure by default, and easy-to-use for everyone. It is improving every day and generally problem free, however, even great products like Google Chrome can sometimes behave unexpectedly.

You may have encountered an issue whereby Google Chrome states that it is unresponsive and asks you if want to relaunch it. Relaunching often does not help. The issue usually happens when you are trying to open a link within an email message in Outlook or even when you are simply trying to launch the Google Chrome app. It is possible that the antivirus or firewall software you are running is blocking Google Chrome - i.e. Chrome is marked as 'not trusted' or 'not permitted' by your antivirus software or firewall program. Another reason could be multiple Google Chrome processes running in the background, and you need to close them. To fix this problem you may also need to uninstall Google Chrome from your system completely and then use the Google Chrome alternate installer, which allows you to install it offline. Also, you might need to run your antivirus software to scan for suspicious or malicious software and use the Chrome Cleanup Tool. There are various other methods that can fix the "Google Chrome is unresponsive. Relaunch now?" problem, all of which you can find in the guide below.

google chrome is unresponsive

Table of Contents:

Temporarily Disable your Antivirus Software

As mentioned in the introduction, it is possible that your antivirus (anti-malware) software or firewall is blocking Google Chrome (it is marked as untrusted) and thus you receive the "Google Chrome is unresponsive. Relaunch now?" message. To ensure that installed third-party antivirus software is not the cause of this problem, we recommend that you temporarily disable it and check if the problem persists. If disabling (or uninstalling) the antivirus software helps, we recommend that you switch to other antivirus software, reinstall the current software, or check your antivirus or firewall software and ensure that Google Chrome is not marked as 'untrusted' or 'not permitted'. If you are not sure how to disable your antivirus software, read this guide where you will find instructions on how to disable some of the most popular antivirus programs.

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End Google Chrome Processes

Ending any Google Chrome processes running in the background might also solve the "Google Chrome is unresponsive. Relaunch now?" problem. Task Manager is very useful when there is a need to close/terminate specific running programs that are frozen, not responding, taking too many CPU resources, or simply not working properly. Task Manager allows you to close programs and stop processes from running (when exiting normally does not work). To open Task Manager, press the Ctrl + Shift + Esc keys on your keyboard, or right-click Start, and select "Task Manager" from the contextual menu.

end google chrome processes step 1

In Task Manager, you will see a list of services and programs that are currently running. Find Google Chrome processes, right-click on each of them and select "End task" from the contextual menu. Exit Task Manager and try to open Google Chrome again. Check if the "Google Chrome is unresponsive. Relaunch now?" problem persists.

end google chrome processes step 2

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Reinstall Google Chrome

Here, we uninstall Google Chrome and then reinstall it using the alternate Google Chrome installer. First, right-click Start and select Run, or press the Windows key + R on your keyboard to open the Run dialog box.

reinstall google chrome step 1

Type "appwiz.cpl" and press Enter on your keyboard - this will launch the "Programs and Features" window.

reinstall google chrome step 2

In the Programs and Features window, locate the Google Chrome program and uninstall it by right-clicking on it and choosing "Uninstall" from the drop-down menu.

reinstall google chrome step 3

Now go to this website and download the alternate Google Chrome Offline installer. Install Google Chrome using this installer and check if the "Google Chrome is unresponsive. Relaunch now?" problem persists.

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Use Google Chrome Cleanup Tool

Chrome can help to find suspicious or unwanted programs on your computer. The Chrome Cleanup Tool scans the system for programs that can cause problems in Google Chrome. Targeted applications are potentially unwanted programs, malware, and adware extensions that cause advertisements or other unwanted actions that appear in Google Chrome. To start cleaning your computer from unwanted programs, open Google Chrome (if possible) and type "chrome://settings/clenaup" in the address bar and press Enter. Now click the "FIND" button. Chrome will start searching for harmful software. If it finds anything suspicious, click "REMOVE".

use google chrome cleanup tool step 1

If you are unable to open Google Chrome, download Google Chrome Cleanup Tool using a different browser and launch it.

Additionally, use Windows Defender (a built-in antivirus program), which protects your computer against viruses, spyware, and other malicious software. Alternatively, you can run other third-party antivirus software if installed. To run a full system scan using Windows Defender, type "virus" in Search and click the "Virus & threat protection" result.

use google chrome cleanup tool step 2

In the Virus & threat protection window, find and click the "Run a new advanced scan" option.

use google chrome cleanup tool step 3

You will see a list of advanced scans. We recommend that you choose the "Full scan", which will check all files and running programs on your hard disk. This will take some time (usually, over an hour to complete). To start a Full scan, click "Scan now" when the "Full scan" option is selected.

use google chrome cleanup tool step 4

You can choose a virus and malware scanner from our Top anti-malware list. The list consists of well-known top spyware removers and will help you choose the right software for your computer's protection. Find the list by clicking this link

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Run Program as Administrator

If the "Google Chrome is unresponsive. Relaunch now?" issue occurs when you are trying to open a link in Outlook or another app, try to open that program as administrator. Simply right-click that program and select "Run as administrator" from the contextual menu. Once you open a program as administrator, you should be able open links using Google Chrome without any problems.

run program as administrator step p1

If you wish to always run this particular app as administrator, right-click it again and select "Properties". Now select the "Compatibility" tab and tick the "Run this program as administrator" checkbox. Click "Apply" to save the changes.

run program as administrator step 2

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Add the process-per-site Parameter

It is possible to set the Google Chrome browser to create only a single process for multiple tabs. Some users have reported that stopping Google Chrome from opening a new process for each tab resolved the "Google Chrome is unresponsive. Relaunch now?" problem. Right-click the Google Chrome icon on your desktop and select "Properties" from the contextual menu. Select the "Shortcut" tab and add the "--process-per-site" (without quotation marks) line at the end of the "Target" line. Click "Apply" to save the changes and check if the "Google Chrome is unresponsive. Relaunch now?" issue persists.

add process per site parameter

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Disable Extensions

Extensions are software programs that allow users to customize their browsing experience. By using extensions, you can make Chrome (or other web browsers) compatible with your personal needs or preferences. It is possible that some installed extension are causing the "Google Chrome is unresponsive. Relaunch now?" issue. To access installed extensions, type the "chrome://extensions" address into the Chrome address bar and press Enter. You will see a list of installed extensions and can disable or remove them. If disabling extensions solves the problem, you will know that one of the extensions (or more than one) is interfering with Google Chrome. If this is the case, enable installed extensions one-by-one to determine which is causing the problem, and then remove it.

disable extensions

After applying the above methods, the "Google Chrome is unresponsive. Relaunch now?" issue should be resolved. If you know of other solutions to this problem, not mentioned in our guide, please share them with us by leaving a comment in the section below.

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About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

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