IPv6 Connectivity: No Internet access

How To Fix "IPv6 Connectivity: No Internet access" Problem 

Internet Protocol version 6 (IPv6) is the most recent Internet Protocol (IP) version, which is intended to supplement and eventually replace Internet Protocol version 4 (IPv4). Despite this, many Internet services still use the older protocol. All devices that use the Internet such as computers or mobile phones require an IP address to communicate with other devices on the network. The number of users of Internet services is growing every day, which is why IPv6 was created (more available IP addresses if IPv4 becomes oversubscribed).

You may have encountered the "IPv6 Connectivity: No Internet access" problem and cannot access the Internet. This notification usually indicates that your computer is unable to satisfy the requirements of Internet Protocol version 6 (IPv6) and complete a working internet connection. The problem often occurs when current networking equipment is not capable of communicating through Internet Protocol version 6 (IPv6) - only some Internet Service Providers (ISPs) allow it, or your router might be configured to work with Internet Protocol version 4 (IPv4) rather than IPv6.

Note that the "IPv6 Connectivity: No Internet access" problem can occur for a number reasons, depending on various circumstances. To address the issue, you might need to update network drivers, disable the IP helper service, reset IPv6 settings, release and renew your IP configuration, etc. In the guide below, we describe various methods to fix the "IPv6 Connectivity: No Internet access" problem.

ipv6 no internet access

Table of Contents:

Reset Winsock And TCP/IP

Here, we reset the winsock entries and TCP/IP stack to installation defaults using Command Prompt and associated commands. To execute them, you must launch and an elevated Command Prompt (i.e. run Command Prompt as administrator). Type "command prompt" in Search and right-click the "Command Prompt" result. Select the "Run as administrator" option from the contextual menu.

reset winsock and tcp ip step 1

Type the "netsh winsock reset catalog" command, which will reset the winsock entries to installation defaults. Press Enter to execute this command.

reset winsock and tcp ip step 2

You will receive a Command Prompt message stating that you must restart the computer to complete the reset. Ignore it and type the "netsh int ipv6 reset reset.log" command and then restart your computer. See if you are now able to connect to the internet and if the "IPv6 Connectivity: No Internet access" problem is now solved.

reset winsock and tcp ip step 3

[Back to Table of Contents]

Release And Renew Your IP Configuration Settings

Releasing and renewing your IP configuration settings using "ipconfig" commands might also fix the "IPv6 Connectivity: No Internet access" problem. Ipconfig is a command-line tool that displays the current configuration of the installed IP stack on a networked computer. Using this tool, we can flush and reset the contents of the DNS client resolver cache and renew DHCP configuration.

These ipconfig commands must be executed in Command Prompt opened with administrative privileges. Run Command Prompt as administrator and type the following commands (press Enter after each):

ipconfig /release
ipconfig /renew

release and renew your ip configuration settings

Restart your computer and see if the "IPv6 Connectivity: No Internet access" problem is now solved.

[Back to Table of Contents]

Disable IP Helper Service

Windows Services (also know as services.msc), are used to modify how Windows services run on your system. These services are responsible for running available programs and managing many system settings and resources. You can modify a service's settings for security, troubleshooting, and performance-related reasons. In this case, you will need to disable the IP Helper service. IP Helper service provides tunnel connectivity using IPv6 transition technologies. To disable IP Helper service, open the Run dialog box. Press Windows (Win) key + R, or simply right-click Start and select "Run" from the contextual menu. In the Run dialog box, type "services.msc" and press Enter or click "OK".

disable ip helper service step 1

You will see a list of Windows services. Find IP Helper service, right-click it, and then select "Properties" from the contextual menu.

disable ip helper service step 2

Now change the Startup type to "Disabled" and click the "Stop" button to stop this service. Click "Apply" to save the changes made and exit Services. See if the "IPv6 Connectivity: No Internet access" problem persists. If this does not solve the problem, undo the changes made to the IP Helper service if needed.

disable ip helper service step 3

[Back to Table of Contents]

Disable IPv6

In this method we show how to disable the Internet Protocol version 6 (IPv6) and force the Windows operating system to use Internet Protocol version 4 (Ipv4). This might solve the problem and allow your computer to access the internet (if unable to using the IPv6 protocol). To disable IPv6, right-click the Start menu and select "Network Connections", or go to Settings and click "Network & Internet".

disable ipv6 step 1

In the Network & Internet settings window, select your connection type (in our case, "Ethernet") on the left pane and then click "Change adapter options" on the right pane.

disable ipv6 step 2

Right-click on your connection and select "Properties" from the drop-down menu.

disable ipv6 step 3

Your network connection properties will appear. Find the "Internet Protocol Version 6 (TCP/IPv6)" under "This connections uses the following items" list and uncheck its checkbox. Ensure that the "Internet Protocol Version 4 (TCP/IPv4)" checkbox is ticked (it is enabled) and click "OK" to save the changes. See if you are now able to connect to the internet.

disable ipv6 step 4

[Back to Table of Contents]

Temporarily Disable your Antivirus Software

It is possible that your antivirus (anti-malware) software is blocking access to the internet and resulting in the "IPv6 Connectivity: No Internet access" problem. To make sure that the installed third-party antivirus software is not the cause of this problem, we recommend that you temporarily disable it and check if the problem persists. If disabling (or uninstalling) the antivirus software helps, we recommend you reinstall it or switch to other antivirus software. If you are not sure how to disable antivirus software, read this guide to instructions on how to disable some of the most popular antivirus programs. Some users have reported that temporarily disabling AVG or McAfee antivirus software solved the problem.

[Back to Table of Contents]

Update Network Driver

A device driver is software that informs the operating system and other software how to interact with specific hardware. It is rather like a translator between software and hardware, since they are often created by different manufacturers, companies, or people. The driver facilitates smooth communication between hardware and software. In most cases, computers are unable to send and receive data correctly without drivers. If the appropriate driver is not installed, the device might not function properly. To update the network adapter driver, you must use Device Manager. To open Device Manager, right-click the Start button and select the "Device Manager" result from the contextual menu or type "device manager" in Search and click the "Device Manager" result.

update network adapter driver step 1

In Device Manager, you will see a list of devices connected to your computer. Find "Network adapters", expand it, right-click your networking device, and then select "Update driver" option from the contextual menu.

update network adapter driver step 2

You will be asked if you want to search for updated driver software automatically or to browse your computer for driver software. If you select the first option, Windows will search your computer and the Internet for the latest driver software for your device. You will not be able to use this option without an internet connection. If you select the second option, you must locate and install the drivers manually. Using this option requires having previoulsy downloaded drivers on your computer or USB flash drive. Use another computer with a working internet connection and download network adapter drivers from the manufacturer's official website. Once you have downloaded the drivers, copy them to your computer using a USB flash or other storage device, and select the second option.

update network adapter driver step 3

Now click the "Browse..." button and locate the downloaded driver. Select it and click "Next". The installation process will begin. Wait for it to finish and see if the "IPv6 Connectivity: No Internet access" problem persists.

update network adapter driver step 4

Another way to update or install new drivers for devices is to use third-party software such as Snappy Driver Installer. You will need a computer with a working internet connection to download it.

Snappy Driver Installer (SDI) is a powerful free driver updater tool for Windows that can store its entire collection of drivers offline. Having offline drivers gives Snappy Driver Installer the ability to have access to fast driver updates, even if there is no active Internet connection on your computer. Snappy Driver works with both 32-bit and 64-bit versions of Windows 10, Windows 8, Windows 7, Windows Vista, and also works with Windows XP. Drivers are downloaded through Snappy Driver Installer in 'driverpacks', which are simply collections (packs) of drivers for various hardware such as sound devices, video cards, network adapters, etc. It can also show duplicate drivers and invalid drivers. It separates the updates that require you to restart your computer so that they are easier to distinguish. You can download Snappy Driver Installer from here

[Back to Table of Contents]

Run Internet Connections Troubleshooter

Finally, run the built-in Windows Internet Connections troubleshooter. Windows includes a number of troubleshooters designed to quickly diagnose and automatically resolve various computer problems. Troubleshooters cannot fix all problems, but they are a good place to start if you encounter a problem with your computer, operating system or devices. To start troubleshooting, go to Settings and type "troubleshoot", and then select "Troubleshoot" from the list.

run internet connections troubleshooter step 1

Now find the "Internet Connections" troubleshooter under Troubleshoot and select it. Click "Run the troubleshooter" and it will search for problems with connecting to the Internet or to websites. See if the Windows troubleshooter is able to solve the "IPv6 Connectivity: No Internet access" problem.

run internet connections troubleshooter step 2

We hope that one of the above methods solved the "IPv6 Connectivity: No Internet access" problem and you are now able to connect to the internet successfully. If you know of other solutions to this problem, not mentioned in our guide, please share them with us by leaving a comment in the section below.

[Back to Table of Contents]

Video Showing How To Fix "IPv6 Connectivity: No Internet access" Problem:

[Back to Top]

About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

Our guides are free. However, if you want to support us you can send us a donation.