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FIX: Zoom Keeps Crashing on Windows 11

How to Fix Zoom Crashing on Windows 11

Many users have reported Zoom crashing while screen sharing in online meetings. This issue is particularly prominent in Windows 11. This article will tell you more about this problem and provide several methods to fix it.

Zoom Keeps Crashing

Why Does Zoom Keep Crashing?

Generally, Zoom crashes due to misconfigured Zoom app settings or issues with Windows 11. We’ve compiled a list of specific causes for this problem below.

  • Misconfigured In-app settings. Incorrectly configured Zoom app settings may cause the app not to run properly. In this case, you may fix the problem by configuring the video rendering settings.
  • Corrupted or obsolete webcam drivers. Corrupted or outdated webcam drivers may cause Zoom to crash. Make sure that your webcam drivers are up-to-date.
  • Outdated Zoom client. An outdated Zoom client may come into conflict with Windows 11 and crash.
  • Corrupted system files. Corrupted or missing Windows system files may lead to various issues, including programs such as Zoom crashing. Repairing the corrupted files may resolve the issue.

Video Guide on How to Fix Zoom Crashing on Windows 11

Table of Contents:

Method 1. Set Zoom Video Rendering Method to Direct3D11

Click the Settings icon in Zoom

1. Open Zoom. Click the Settings icon at the top-right corner of the window.

Select Video and click Advanced

2. In the Settings window, select Video.

3. Select Advanced at the bottom of the window.

Open the Video Rendering Method drop-down menu and select Direct3D11

4. Open the Video Rendering Method drop-down menu and select Direct3D11.

Right-click the Zoom icon in the icons tray and click Exit

5. Navigate to the icons tray in the Taskbar, right-click Zoom, and click Exit.

6. Then, relaunch Zoom.

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Method 2. Set Zoom Graphics Performance Preference to High

Right-click the Zoom desktop shortcut and click Open file location

1. Right-click Zoom’s desktop shortcut and click Open file location.

Right-click the Zoom directory file path in the address bar and click Copy

2. In the address bar, select the file path, right-click it and click Copy.

Right-click Start and select Settings

3. Right-click Start and select Settings.

Select Display in the System panel

4. In the Settings window, select Display.

Select Graphics

5. In the Display panel, select Graphics.

Click Browse

6. Click Browse.

Right-click the address bar and click Paste

7. Right-click the address bar, click Paste, and press Enter.

Select Zoom.exe and click Add

8. Select Zoom.exe and click Add.

Click Options for Zoom.exe

9. Click Options.

Select High performance for Zoom.exe and click Save

10. Select High performance for Zoom.exe and click Save.

Click Browse

11. Click Browse again.

Select Zoom_launcher.exe and click Add

12. Select Zoom_launcher.exe and click Add.

Click Options for Zoom_launcher.exe

13. Click Options.

Select High performance for Zoom_launcher.exe and click Save

14. Select High performance for Zoom_launcher.exe and click Save.

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Method 3. Update the Webcam Driver

Right-click Start and select Device Manager

1. Right-click Start and select Device Manager.

Right-click your wecam and select Update driver

2. Expand the Cameras list.

3. Select your webcam, right-click it, and click Update driver.

Click Search automatically for drivers

4. Select Search automatically for drivers. Windows will download and install the drivers automatically.

5. Alternatively, you can download the driver from the webcam’s manufacturer’s website, select Browse my computer for drivers, select and then install the downloaded drivers.

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Method 4. Force-Quit and Relaunch Zoom

1. Hold down Ctrl+Shift+Esc keys to open Task Manager.

Right-click the Zoom Meetings process and click End task

2. In the processes tab, find Zoom, right-click it, and click End task.

3. Close the Task Manager and relaunch Zoom.

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Method 5. Repair Corrupted Windows System Files

1. Hold down Windows+R keys to open Run.

Type in CMD in Run and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the Command Prompt as an administrator.

Run DISM ScanHealth and RestoreHleath and SFC ScanNow commands

3. In the Command Prompt window, type in DISM /Online /Cleanup-Image /ScanHealth and press Enter.

4. Type in DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

5. Type in SFC /ScanNow and press Enter.

6. Close the Command Prompt and restart your PC.

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About the author:

Rimvydas Iliavicius

Rimvydas is a researcher with over four years of experience in the cybersecurity industry. He attended Kaunas University of Technology and graduated with a Master's degree in Translation and Localization of Technical texts. His interests in computers and technology led him to become a versatile author in the IT industry. At PCrisk, he's responsible for writing in-depth how-to articles for Microsoft Windows. Contact Rimvydas Iliavicius.

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