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Fix Windows Update Error 0x8007371b

How to Fix Update Error 0x8007371b in Windows 10

Some reported getting error code 0x8007371b when updating Windows 10. This article contains several methods that will help you fix this error.

Error 0x8007371b

What is Error 0x8007371b

Windows Update error code 0x8007371b translates to ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE, which means that "One or more required members of the transaction are not present." The error name indicates that some files in the WinSxS folder have been corrupted or missing.

What Causes This Error

When researching the causes of error 0x8007371b, we found the three most common causes.

  1. As previously mentioned, error 0x8007371b means that some files in the WinSxS folder have been corrupted or missing. Indeed, WinSxS contains many essential system files that can trigger this error if they're damaged or outright missing.
  2. Incorrectly configured system settings and irregular Windows registry entries may also cause error 0x8007371b, which in turn causes the update process to fail. This error often appears due to cluttered Windows Registry and faulty registry entries of uninstalled applications.
  3. There have also been reports of third-party anti-virus programs causing error 0x8007371b. We recommend that you temporarily disable your anti-virus program and try updating Windows.

Video Instructions on How to Fix Windows Update Error 0x8007371b

Table of Contents:

Solution 1. Run Windows Update Troubleshooter

The Windows Update Troubleshooter was explicitly designed to tackle the various problems the Windows Update service may encounter. The troubleshooter scans the PC, identifies the underlying issue, and applies a fix. The Update Troubleshooter might help you resolve error 0x8007371b.

Right-click Start and click Settings

1. Right-click the Start Menu button and select Settings.

Select Update & Security

2. In the Settings window, choose Update & Security.

Select Troubleshoot

3. Click Troubleshoot.

Click Additional troubleshooters

4. Then, click Additional troubleshooters.

Select Windows Update and click Run the troubleshooter

5. Select Windows Update and click Run the troubleshooter.

6. If the troubleshooter detects an issue, it will select and apply a fix automatically.

7. Try updating Windows.

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Solution 2. Run the Deployment Image & Servicing Management (DISM) Scan

DISM is a built-in Windows tool for repairing corrupted Windows system files. As missing or corrupted files are two of the reasons why you may get error 0x8007371b, running a DISM scan might fix it.

1. Hold down Windows+R keys to open Run.

In the Run dialog box, type in CMD, and hold down Ctrl+Shift+Enter keys to open the Command Prompt as administrator

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt.

Run DISM ScanHealth and RestoreHealth commands

3. In the Command Prompt window, type in DISM /Online /Cleanup-Image /ScanHealth and press the Enter key.

4. Then, type in the DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

5. Once the process is complete, close the Command Prompt and try updating Windows.

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Solution 3. Run the System File Checker (SFC) Scan

The System File Checker comes in handy when you have missing or corrupt system files on your PC. System File Checker will scan your PC, check for file integrity violations, and then fetch missing or replace corrupt files from the DLL Cache. If the DLL cache is corrupted, then you will have to insert the Windows installation media.

1. Hold down Windows+R keys to open Run.

In the Run dialog box, type in CMD, and hold down Ctrl+Shift+Enter keys to open the Command Prompt as administrator

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt.

Run a SFC scan

3. In the Command Prompt window, type in SFC /ScanNow and press the Enter key.

4. Once the scan is complete, restart your PC and try updating Windows.

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Solution 4. Clear Windows 10 Update Cache Folder

Update installation requires some files stored in the Windows Update cache to help with the update installation. However, these files may become corrupt and, as a result, start interfering with the Windows Update service. Deleting the cache might help you fix Error 0x8007371b.

1. Hold down Windows+R keys to open Run.

In the Run dialog box, type in CMD, and hold down Ctrl+Shift+Enter keys to open the Command Prompt as administrator

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt.

Run the rd /s /q %systemroot%SoftwareDistribution to clear the Windows Update cache folder

3. In the Command Prompt window, type in net stop wuauserv and press the Enter key to stop Windows Update Service.

4. Then, type in rd /s /q %systemroot%\SoftwareDistribution and press Enter to clear the Windows Update cache folder.

5. Then, type in net start wuauserv to restart Windows Update Service.

6. Close the Command Prompt and try updating Windows.

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Solution 5. Reset Windows Update Components Manually

Resetting Windows Update components can solve a plethora of Windows Update-related issues, including error 0x8007371b.

1. Hold down Windows+R keys to open the Run.

In the Run dialog box, type in CMD, and hold down Ctrl+Shift+Enter keys to open the Command Prompt as administrator

2. In the Run dialog box, type in CMD and hold down Ctrl+Shift+Enter keys to open the elevated Command Prompt.

Stop Windows Update services using the Command Prompt

3. In the Command Prompt window, type in the commands listed below and press the Enter key after entering each one:

  • net stop wuauserv
  • net stop cryptSvc
  • net stop bits
  • net stop msiserver

Once the services have been disabled, rename the SoftwareDistribution and Catroot2.

4. Type in ren C:\Windows\SoftwareDistribution SoftwareDistribution.old and press Enter.

5. Then, type in ren C:\Windows\System32\catroot2 Catroot2.old and press Enter.

Restart Windows Update Services using the Command Prompt

6. Type in the listed below and press Enter after entering each one:

  • net start wuauserv
  • net start cryptSvc
  • net start bits
  • net start msiserver

7. Close the Command Prompt and try updating Windows.

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About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

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