FacebookTwitterLinkedIn

How to Fix Error 0x80070141: Device is Unreachable

6 Ways to Fix Error 0x80070141 (Device is Unreachable)

If you get the "Error 0x80070141: The device is unreachable" message while attempting to transfer or copy files from an iOS or Android device to your Windows computer, then there are a few fixes you can try to get rid of it.

Error 0x80070141

What Causes Error 0x80070141 and How to Fix It

Faulty USB cable. Some users have reported getting this error due to a defective USB cable used to connect their device to the PC. So trying another cable to see if the issue goes away is highly recommended.

Pending Updates. You may experience this error due to a bug in the Windows operating system. Microsoft has released a hotfix to fix error 0x80070141, so make sure to check for updates.

Outdated iTunes version. Many have discovered this error when transferring files from their iOS devices to Windows PCs. However, updating iTunes resolves the issue.

File Explorer Glitch. A glitch within the Windows operating system and, more specifically, with Windows Explorer may cause an unstable connection between your PC and smartphone or other devices, causing error 0x80070141.

Too-long file names. If your smartphone or camera creates files with filenames longer than 256 characters, then you can get the error 0x80070141 when transferring files to your computer. Hence, the names of the files you want to transfer have to be shortened to at least 256 characters.

Using Camera (PTP). Some users had reported getting error 0x80070141 when their devices were connected over Camera (PTP). If that happens in your particular case, you should switch to MTP, which should resolve the issue. If you're using an Android device, you ought to set your Android USB connection preferences for it to connect as a Media device.

Video Guide on How to Fix "Error 0x80070141: Device is Unreachable"

Table of Contents:

Method 1. Connect Android Device as Media Device (MTP)

There are two ways you can connect your Android device to your computer: Media device (MTP) and Camera (PTP). Error 0x80070141 occurs when an Android device is connected using Camera (PTP) because PTP was designed to download images from digital cameras.

Switching to Media device (MTP) may fix the error because MTP supports more file types and source devices.

1. Connect your Android device to your computer using a USB cable.

Tap Use USB for push-up notification

2. A Use USB for on-screen notification will appear on the device. Tap the notification to reveal more options.

Tap Transfer files (MTP)

3. Tap File transfer (MTP).

4. Then, you can try transferring your files.

5. Navigate to your connected Android device.

Right-click files and click Copy

6. Right-click the files you want to transfer and click Copy.

Click Paste

7. Then, Paste them to the desired location.

[Back to Table of Contents]

Method 2. Change Transfer Settings for iOS Devices

If you're getting error 0x80070141 when transferring files from your iOS device, you can tweak the transfer settings on your device to fix the error.

1. If your iOS device is connected to your computer, disconnect it.

Tap Settings

2. Go to Settings on your iOS device.

Tap Photos

3. Open Photos and scroll to the bottom.

Tap Keep Originals

4. Under Transfer to Mac or PC, select Keep Originals.

Select Allow

5. Connect your iOS device to your computer using a USB cable and try transferring files.

6. When you connect your iOS device to a Windows computer for the first time, it will ask if you want to allow the computer access to your photos and videos. Select Allow.

Right-click files and click Copy

7. Open File Explorer and navigate to your iOS device.

8. Right-click the files you want to transfer and click Copy.

Click Paste

9. Then, Paste them to the desired location.

[Back to Table of Contents]

Method 3. Run the Hardware and Devices Troubleshooter

A File Explorer glitch can prevent your PC from establishing a stable connection with your Android device. You can run the Hardware and Devices troubleshooter, which should detect and resolve the issue automatically. Typically, you would have to navigate to the Troubleshooters menu and run the Hardware and Devices troubleshooter from there.

However, in Windows 10 v1809 or later, this troubleshooter was hidden but not removed. Still, you can run the Hardware and Devices troubleshooter using the elevated Command prompt.

1. Simultaneously hold down Windows+R keys to open Run.

Type in msdt.exe -id DeviceDiagnostic and hit Enter

2. Type in CMD and simultaneously hold down Shift+Ctrl+Enter keys to open the elevated Command prompt.

3. Then, type in msdt.exe -id DeviceDiagnostic and hit the Enter key.

Click Next

4. Once the Hardware and Devices troubleshooter is open, click Next.

Click Apply this fix

5. Click Apply this fix.

Click Next to restart PC

6. Then, click Next again.

7. Restart your PC.

[Back to Table of Contents]

Method 4. Update Windows 10 to the Latest Version

Right-click Start menu and click Settings

1. Right-click the Start button and click Settings.

Select Update & Security

2. Click Update & Security.

Click Install now

3. Click Install now if Windows has already checked for updates.

Click Check for updates

4. Or click Check for Updates. Windows will download and install updates automatically.

Click Restart now

5. Restart your PC when prompted to allow updates to finish installing.

[Back to Table of Contents]

Method 5. Update Apple iTunes to the Latest Version

Many users get error 0x80070141 as a result of having an outdated iTunes version on their Windows PCs. If you're getting this error when transferring files from your iOS device to your Windows PC using iTunes, then we recommend updating iTunes as it can resolve error 0x80070141.

1. Open iTunes.

Open Help menu and click Check for Updates

2. Open the Help drop-down menu and click Check for Updates.

Click Download iTunes

3. Then, click Download iTunes.

Click Install

4. In the Apple software update window, click Install.

Click OK

5. Click OK once iTunes has been successfully updated.

[Back to Table of Contents]

Method 6. Shorten File Names

You may experience error 0x80070141 due to file name restrictions on Windows 10. The error may occur as a result of Windows failing to manage the long file name. Furthermore, the same error may occur if the file path is long as well.

Manually renaming files to have less than 256 characters in their names can solve the issue and allow you to transfer files from your device to your PC.

1. Navigate to the device you want to transfer files from.

Right-click file and click Rename

2. Right-click the file and click Rename.

Enter name shorter than 256 characters and hit Enter

3. Rename the file to have less than 256 characters in its name.

4. Hit Enter to save the new file name.

Right-click files and click Copy

5. Right-click the files you want to transfer and click Copy.

Click Paste

6. Then, Paste them to the desired location.

[Back to Top]

▼ Show Discussion

About the author:

Rimvydas Iliavicius

Rimvydas is a researcher with over four years of experience in the cybersecurity industry. He attended Kaunas University of Technology and graduated with a Master's degree in Translation and Localization of Technical texts in 2017. His interests in computers and technology led him to become a versatile author in the IT industry. At PCrisk, he's responsible for writing in-depth how-to articles for Microsoft Windows. Contact Rimvydas Iliavicius.

Our guides are free. However, if you want to support us you can send us a donation.

About PCrisk

PCrisk logo

PCrisk is a cyber security portal, informing Internet users about the latest digital threats. Our content is provided by security experts and professional malware researchers. Read more about us.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.