FacebookTwitterLinkedIn

5 Ways to Fix "A Ubisoft service is not available at the moment" Error

5 Ways to Fix "A Ubisoft service is not available at the moment" Error

When you launch the Ubisoft Connect client or a game on Ubisoft Connect, you may get "A Ubisoft service is not available at the moment" error. As a result, you won't be able to log in to Ubisoft Connect or play the game you want. This article will explain why this error occurs and offer ways to fix it.

A Ubisoft service is not available at the moment

Connection lost

A Ubisoft service is not available at the moment. You can try again later or switch to offline mode

What Causes "A Ubisoft service is not available at the moment" Error and How to Fix It?

Some applications are somewhat sensitive to time and date settings, and Ubisoft Connect is one of them. Therefore, to fix the "A Ubisoft service is not available at the moment" error, set the correct time and date on your computer.

In other cases, applications start acting up due to conflicts with third-party software. In the case of Ubisoft Connect, it's Hamachi. Many users have reported that the "A Ubisoft service is not available at the moment" goes away after uninstalling Hamachi.

However, in most cases, the causes for this error are related to network and network settings. You may get the "A Ubisoft service is not available at the moment" if you set your computer to connect using Internet Protocol version 6 (IPv6). If that's the case, all you have to do is switch to IPv4, and the error should go away.

Your system may have other network-related issues that may cause this error. So, the typical course of action should be to reset the host file, perform a network reset, and assign static IP and DNS addresses.

Lastly, some users have reported that this error may be caused by a broken running process found in the hidden ProgramData folder.

The good news is that you can fix the "A Ubisoft service is currently unavailable" error using methods tried and tested by the Internet community.

Video Guide on How to Fix "A Ubisoft service is not available at the moment" Error

Table of Contents:

Method 1. Set Your Computer's Time to Update Automatically

Some applications require time and date settings to be precise, and Ubisoft Connect is one of them. You may experience the "A Ubisoft service is not available at the moment" error if your time and date settings are incorrect. Luckily, the fix is easy, so all you have to do is set your time to update automatically.

Right-click the Start Menu and click Settings

1. Right-click the Start Menu button and click Settings.

Click Time & Language

2. Click Time & Language.

Toggle the Set time to update automatically slider on

3. Toggle the Set time automatically slider on.

4. Close the Settings window and launch Ubisoft Connect.

[Back to Table of Contents]

Method 2. Uninstall LogMeIn Hamachi

Many users have reported Hamachi and the cause for the "A Ubisoft service is not available at the moment" error. Apparently, uninstalling Hamachi is the solution.

Hamachi is NOT a malicious application, but the changes it makes to your computer's network settings can cause the error, as mentioned earlier. Remember to tick the "Remove all user setting" checkbox when you uninstall it.

Right-click the Start Menu and click Apps and Features

1. Right-click the Start Menu button and click Apps and Features.

Click network and Sharing Center

2. Scroll through the application list and locate LogMeIn Hamachi.

3. Select the application. Click Uninstall and click Uninstall again.

Tick Remove all user settings and click Uninstall

4. Tick the Remove all user settings checkbox and click Uninstall.

5. Launch Ubisoft Connect to see if it's working.

[Back to Table of Contents]

Method 3. Perform a System File Checker (SFC) Scan

The Windows System File Checker is a built-in tool ideal for resolving issues regarding corrupted files. The System File Checker scans the registry and then attempts to repair corrupted registry files if it finds any.

You can perform the scan by opening the Command prompt with administrative privileges and executing the "sfc /scannow" command. Note that performing an SFC scan is one of the methods recommended by Ubisoft.

1. Hold down Windows+R keys to open the Run dialog box.

Type in CMD in the Run dialog box and hold down Shift, Ctrl, and Enter keys to open elevated command prompt

2. Type in CMD in the dialog box and simultaneously hold down Shift+Ctrl+Enter keys to open Command Prompt with administrative privileges.

Type in SFC /ScanNow and press the Enter key

3. Type in the sfc /scannow command in the Command prompt and hit the Enter key to start the scan.

4. Once the scan has been completed, restart your PC.

5. Launch Ubisoft Connect.

[Back to Table of Contents]

Method 4. Disable Internet Protocol Version 6 (IPv6)

To fix this error, Ubisoft recommends disabling IPv6. Disabling IPv6 is a proven method that has helped many users fix the "A Ubisoft service is not available at the moment" error.

Right-click the Start Menu and click Settings

1. Right-click the Start Menu button and click Settings.

Click Network & Internet

2. Go to Network and Internet.

Click Network and Sharing Center

3. Select Network and Sharing Center.

Click Change adapter settings

4. Click the Change adapter settings.

Right-click the network adapter and click Properties

5. Right-click the network adapter and click Properties.

Untick the checkbox next to IPv6 and click OK

6. Uncheck the checkbox next to Internet Protocol Version 6 (TCP/IPv6).

7. Click OK, and close the Settings window.

8. Restart your PC.

9. Launch Ubisoft Connect to see if it's working.

[Back to Table of Contents]

Method 5. Perform a Complete Network Reset

The final method you can use to fix "A Ubisoft service is not available at the moment" error is resetting your network settings to their default settings.

Right-click the Start Menu and click Settings

1. Right-click the Start Menu button and click Settings.

Click Network and Internet

2. Click Network & Internet.

Click Network reset

3. Under the Status option, click Network Reset.

Click Reset now

4. Click Reset now.

Click Yes

5. Click Yes when prompted. Then, Your computer will shut down in five minutes. Note that your PC might restart during the network reset process.

6. Launch Ubisoft Connect.

[Back to Top]

▼ Show Discussion

About the author:

Rimvydas Iliavicius

Rimvydas is a researcher with over four years of experience in the cybersecurity industry. He attended Kaunas University of Technology and graduated with a Master's degree in Translation and Localization of Technical texts. His interests in computers and technology led him to become a versatile author in the IT industry. At PCrisk, he's responsible for writing in-depth how-to articles for Microsoft Windows. Contact Rimvydas Iliavicius.

Our guides are free. However, if you want to support us you can send us a donation.

About PCrisk

PCrisk is a cyber security portal, informing Internet users about the latest digital threats. Our content is provided by security experts and professional malware researchers. Read more about us.

Malware activity

Global malware activity level today:

Medium threat activity

Increased attack rate of infections detected within the last 24 hours.