Laptop Won't Shut Down

Laptop Won't Shut Down In Windows 10. How To Fix It?

A computer shut down is a process whereby all software programs are closed to prepare a computer for power down. The last step in this process is to "close" the operating system. In the Windows 8/Windows 10 operating systems, there is a new way to shut down the computer, a 'Hybrid Shutdown', which is usually enabled by default. In this mode, the computer is not shut down completely.

This new shut down method takes less time to turn off the computer, since it switches the computer into hibernation mode, which allows you to start Windows faster the next time you turn on the system. Generally, this is a useful feature, but it can cause problems - making the laptop freeze or preventing computer shut down. When the hybrid shutdown feature causes these (and other) issues, there are ways to resolve the problems. If you are unable to turn off/shut down your laptop, this guide describes how to disable the fast startup feature (mentioned earlier), restore the power plan settings, change specific device power options in Device Manager, perform an alternative shut down, and other methods that might address the issues.

Read the guide below for more information on these techniques.

Laptop Wont Shut Down

Table of Contents:

Turn Off Fast Startup Feature 

The Fast startup feature on Windows 10 (and Windows 8) provides a faster boot time when starting up your computer. It is a useful feature and one that most people use without knowing, however, some people disable it immediately when they receive a new Windows computer. With the fast startup feature enabled, shutting down the computer might seem like you are completely shutting it down, but this is not entirely true, since it moves into a state between hibernation and shut down. Leaving fast startup enabled should not harm your PC, since it is a Windows feature, however, it might be the reason for problems when trying to shut down the computer. To disable Fast Startup, go to Search and type "power". Click on the "Choose power plan" result to open it.

turn off fast startup feature step 1

In the Power Options window, click "Choose what the power buttons do".

turn off fast startup feature step 2

Click on "Change settings that are currently unavailable" and then uncheck the "Turn on fast startup (recommended)" option if it is enabled. Click "Save changes" to save the changes made, restart your computer and see if the problem is now solved.

turn off fast startup feature step 3

[Back to Table of Contents]

Use a Shift Key

Using the Shift key when clicking the "Shut down" button informs Windows to perform a full shut down, rather than a hybrid shutdown. There are some workarounds that might help to fix this problem, at least temporarily. You may need to use the Shift key each time you wish to shut down your computer. One way to perform a full shut down is to right-click the Start menu, select the "Shut down or sign out" option and click the "Shut down" option while holding the Shift key on your keyboard.

use a shift key step 1

Another way to perform a full shut down is to press the Alt + F4 keys on your keyboard and then select/highlight the "Shut down" option and click it while holding the Shift key on your keyboard.

use a shift key step 2

[Back to Table of Contents]

Configure IMEI Power Management Options

IMEI (Intel Management Engine Interface) uses the Intel Management Engine hardware features to enable interaction between low and high level hardware systems. Some users reported that configuring the Intel Management Engine Interface Power Management options solved the problem. This method requires you to first open Device Manager. Type "device manager" in Search and click the Device Manager result, or right-click the Start menu and select Device Manager from the contextual menu.

configure imei power management options step 1

In Device Manager, you will see a list of devices connected to your computer. Expand the "System devices" section and find "Intel Management Engine Interface". Right-click it and select "Properties".

configure imei power management options step 2

Now click the "Power Management" tab and uncheck the "Allow the computer to turn off this device to save power" checkbox. Click "OK" to save the changes. Restart your computer and see if this solves the problem.

configure imei power management options step 3

If you are still unable to shut down your laptop, go to Device Manager, right-click the Intel Management Engine Interface and select "Disable device" from the contextual menu. See if disabling the device solved the problem.

[Back to Table of Contents]

Restore Plan Defaults

The Power Plan feature in Windows 10 is not new, since it was also available in earlier versions of the operating system. Power Plan is a collection of hardware and system settings that manage how your computer uses power. In this guide, we show how to access advanced power settings and restore your plan settings to their defaults. Type "power" in Search and click the "Edit power plan" result.

restore plan defaults step 1

In the Edit Plan Settings window, you can edit the power plan settings you are currently using. If you want to edit another plan, you can do this in the next window. Find and click "Change advanced power settings".

restore plan defaults step 2

In the Power Options window, click the "Restore plan defaults" button and click "Apply". Restart your computer and see if you are now able to shut down your computer without any problems.

restore plan defaults step 3

[Back to Table of Contents]

Update Windows

Windows is normally updated automatically, however, you could also try to check for Windows updates manually to see if there are any available. Type "check for updates" in Search and click the "Check for updates" result.

update windows step 1

You should be automatically directed to the Windows Update section. Click "Check for updates". Windows will start checking for updates. If there are updates available, install them. After updates are installed (if there were any to install), restart your computer and see if the problem persists.

update windows step 2

[Back to Table of Contents]

Check System Files

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This guide describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. The "sfc scannow" option is one of several specific switches available with the sfc command. To run System File Checker, you need to open an elevated Command Prompt. Type command "command prompt" in Search and right-click the "Command Prompt" result. Select the "Run as administrator" option from the contextual menu.

check system files step 1

Now type "sfc /scannow" and press Enter to execute the command. System File Checker will start and should take some time to complete the scan. Restart your computer and see if this fixes the problem.

check system files step 2

We hope that one of these methods solved the problem and you are now able to shut down your laptop computer without any problems. If you know of other solutions to this problem, not mentioned in our guide, please share them with us by leaving a comment in the section below.

[Back to Table of Contents]

Video Showing How To Fix The Laptop's Shutdown Problem:

[Back to Top]

About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

Our guides are free. However, if you want to support us you can send us a donation.