How To Fix "Failed to get player information from the server" Error

How To Easily Fix "Failed to get player information from the server" Pokémon GO Error

Developed by Niantic (an American software development company), Pokémon GO is a location-based mobile reality game that was released in 2016 (by the end of that year, it had been downloaded over 500 million times). You can play Pokémon GO on iOS and Android mobile phone devices (or tablets) with GPS and an Internet connection. Pokémon GO uses the mobile device's GPS to locate, battle, capture and train Pokémons, which appear on the screen at the real world location.

When the game was launched, there were many technical issues related to game servers - quite understandable, since the game was so popular and highly used. Even today many Pokémon GO players still have some issues. For example, an error stating that the game "Failed to get player information from the server" might appear with Pokémon GO unable to sync the game's account with the servers. Therefore, Pokémon GO fails to access game data from the servers and cannot connect to them. This is a common problem that many users experience, and frustrating if you cannot play the game, whilst many others can. In the guide below, we outline some methods to fix the "Failed to get player information from the server" error so that you can catch some Pokémons again!

failed to get player information from the server error

Table of Contents:

Enable Airplane Mode

Airplane mode (also known as flight mode) is available on most smartphones, tablets, laptops and other devices. When you activate/enable Airplane mode, the radio-frequency signal transmission is suspended and telephony, Bluetooth, Wi-Fi and other signals-transmitting technologies are disabled. In most cases, the GPS is not disabled, since it does not transmit radio waves.

To fix the "Failed to get player information from the server" Pokémon GO error, completely close the Pokémon GO app (if it is open) and then turn on the Airplane (flight) mode. Now open the Pokémon GO game app again and wait until you receive a notification stating that there is no Internet connection on your device. Turn off the Airplane mode and enable the Wi-Fi or mobile data connection on the device and see if you still receive the "Failed to get player information from the server" error.

enable airplane mode

If you are using iOS, repeat the same steps. You can enable and disable Airplane (flight) mode by swiping your screen from the bottom to the top. You will see an aircraft icon - use it to turn the Airplane mode on and off.

airplane mode iOS

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Clear Game Cache

If the Airplane method does not fix the "Failed to get player information from the server" Pokémon GO error, you can try to clear the Pokémon GO game app cache. Go to Settings and find the Pokémon GO app in Application Manager, find the "Force stop" button, and press it. Now go to "Storage" and find the Pokémon GO app, and then press the "CLEAR CACHE" button. Try to open the Pokémon GO game app again and see if you still receive the "Failed to get player information from the server" error message. If that does not help, try to clear Pokémon GO data as well by pressing the "CLEAR DATA" button.

clear game cache android

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Reinstall Pokémon GO

Another simple way to fix the "Failed to get player information from the server" error is to simply reinstall the Pokémon GO app. Go to Application Manager in Settings and find the Pokémon GO app. Press "Uninstall" and wait until the device finishes uninstalling the game. Now go to the Pokémon GO website and download the game. Install and launch it again. See if this fixes the "Failed to get player information from the server" error. If you cannot find the game on your device and are unable to uninstall it in this way, simply visit the Google Play Store, find the game there, and then press the "Uninstall" button.

reinstall pokemon go android

If using iOS, uninstall the Pokémon GO app by pressing and holding it - wait a few seconds while holding it pressed and you will see an "X" mark on the app. Tap it and the game will be uninstalled. Visit Apple Store and download the game again.

uninstall pokemon go ios

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Check Your Connection To Pokémon GO Server

The "Failed to get player information from the server" error can occur when the server cannot be reached due to Internet connection or Pokémon GO server problems. It is also possible that your account is banned by the game, or your country is not included in the server list where the Pokémon GO is available. To check the server status and connection, go to this website.

check your connection to Pokemon go server

We hope this guide was helpful and you were able to fix the "Failed to get player information from the server" Pokémon GO error. If you know of other solutions to this problem, not mentioned in our guide, please share them with us by leaving a comment in the section below.

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