Trouble playing YouTube videos? 11 fixes for "Something went wrong" error

Get rid of "Something went wrong" error on your YouTube videos

YouTube is a popular video streaming platform, but it's not uncommon to experience issues such as buffering, freezing, or even the app crashing. But don't worry, we've got you covered!

Trouble playing YouTube videos? 11 fixes for

You might get the error message while watching videos when there are issues with your network connectivity, with the app itself, settings configurations, software bugs, and more.

Fortunately, there are several troubleshooting steps you can take to resolve these problems and get back to enjoying your favorite videos. So, let's get you back to streaming your favorite videos in no time.

Video on Trouble playing YouTube videos? 11 fixes for "Something went wrong" error

Table of Contents:

Reopen the YouTube app

Closing and reopening the app can clear any glitches or bugs affecting the playback of videos.

To reopen YouTube, follow the steps below:

1. On devices with Face ID, swipe up from the middle bottom.
On devices with the Home button, double press it.
2. Locate the YouTube app window and swipe up on it to close.

Close YouTube

3. Reopen the app and check if the problem is solved.

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Restart your device

Restarting your device can help in resolving issues related to playing YouTube videos. Sometimes, the device's software or hardware may encounter temporary glitches that can prevent YouTube from functioning smoothly. Restarting the device can help clear any such glitches and restore the device to its normal state.

Shut down your iPhone/iPad, wait a few seconds, and then turn it back on.

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Check for YouTube updates

Outdated app versions can cause problems like freezing, buffering, or crashing. By updating the app, you can ensure that you have the latest bug fixes and improvements, which can improve the overall performance of YouTube on your device.

To update YouTube, follow the steps below:

1. Press the App Store app icon until a menu pops up.
2. Select "Updates".

Tap Updates

3. Scroll down and tap "Update All" or locate the YouTube app and tap "Update" next to it.

Update YouTube

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Reinstall YouTube

If updating YouTube didn't help or the update was unavailable, reinstalling it could help. The app can become corrupted or outdated, causing it to malfunction. Reinstalling the app ensures that you have the latest version and that it is installed correctly.

To reinstall the YouTube app, follow the steps below:

1. Press the YouTube app until a menu appears and tap "Remove App".

Tap Remove App

2. Select "Delete App" and "Delete".

Tap Delete App

3. Then, open the App Store and search for YouTube.
4. Tap on the cloud with an arrow icon to reinstall the app.

Re-download YouTube

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Reset your network connection

Resetting your network connection can help resolve issues with playing YouTube videos by clearing any temporary network issues that might be affecting the video playback. It can include problems with your Wi-Fi connection, network settings, or other related issues that may be causing interruptions or buffering while playing videos.

To reset the network connection, follow the steps below:

1. Device with Face ID: swipe from the top right corner.
Device with the Home button: swipe up from the bottom.
2. Tap the Airplane icon to enable the feature.

Enable the Airplane Mode

3. Wait for a few seconds and turn it off.

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Allow background refresh

Allowing background refresh in your device's settings can improve your device's capacity to handle multiple tasks simultaneously. It can help with the buffering and loading issues you may be experiencing while playing YouTube videos.

By allowing background refresh, your device can continue to download data in the background while you are using other apps or your device is locked, ultimately leading to smoother playback.

To allow background refresh, follow the steps below:

1. Open the Settings app, scroll down and tap "YouTube".

Go to YouTube

2. Turn on "Background App Refresh".

Enable Background App Refresh

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Allow Mobile Data usage

Allowing mobile data usage will switch your device to use your cellular data connection instead of Wi-Fi, which might provide a more stable and reliable connection for streaming YouTube videos.

Remember that using mobile data for streaming videos can quickly use up your data allowance, so keep an eye on your data usage to avoid exceeding your plan's limit.

To allow background refresh, follow the steps below:

1. Open the Settings app and navigate to "YouTube".

Go to YouTube

2. Enable "Mobile Data".

Enable Mobile Data usage

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Sign out and back into your account

Signing out clears the cache and cookies associated with your account, which can sometimes cause playback problems. So, if you're experiencing any issues with playing YouTube videos, it's worth trying to sign out and then sign back in to see if it helps.

To sign out and back to YouTube, follow the steps below:

1. Open the YouTube app and tap on your profile picture at the top right.

Tap profile icon

2. Tap on your account name and select "Use YouTube signed out".

Use YouTube signed out

3. After a few seconds, tap on the profile icon.
4. Choose "Sign In" and enter your credentials.

Tap Sign in

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Turn off VPN

VPN can sometimes slow down your internet connection or cause connectivity issues, which can interfere with streaming video content. Turning off your VPN might help you get a better connection and improve your video streaming experience.

To disable your VPN, follow the steps below:

1. Open your device Settings app.
2. Next to "VPN", toggle the switch to turn the feature off.

Disable VPN

You can also turn off the VPN in the service provider's app.

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Reset network settings

Resetting network settings can help resolve issues with streaming videos on YouTube if there is a problem with your network connection. It can clear any network-related issues preventing you from playing videos on YouTube smoothly.

To reset network settings, follow the steps below:

1. In the Settings app, go to "General".

Go to General

2. Scroll down, and at the bottom, tap "Transfer or Reset iPhone".

Transfer or Reset iPhone

3. Select "Reset" and choose "Reset Network Settings".

Reset Network Settings

4. Enter the passcode and confirm the action.

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Reset your iPhone or iPad

If you've tried all other troubleshooting steps and still have issues with playing YouTube videos, resetting your iPhone/iPad to its factory settings can help fix it. It will give the device a fresh start and help clear any software-related issues that could be causing the problem.

Before resetting your iPhone or iPad, make sure you have a backup of all your essential data and files because it will erase all data and settings on your device, including all your installed apps, photos, and personal information.

To erase your iPhone, follow the steps below:

1. Select the Settings app and go to "General".

Go to General

2. Scroll down and tap "Transfer or Reset iPhone".

Transfer or Reset iPhone

3. Choose "Erase All Content and Settings".

Erase All Content and Settings

4. Enter the passcode and follow the instructions to restore your device.

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I hope these troubleshooting tips help resolve any issues you are experiencing while playing YouTube videos on your iPhone.

If you're still having problems, contact Apple support for further assistance.

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About the author:

Karolina Peistariene

Author of how-to guides for Mac users. Responsible for collecting, analyzing, and presenting problem-solving solution articles related to macOS issues. Years of macOS experience combined with solid research and analyzing skills help Karolina provide readers with working and helpful solutions as well as introduce various features Mac has to offer. Contact Karolina Peistariene.

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