Stop the YouTube app crashing on your iPhone with these 9 solutions
YouTube plays a big role in our lives. We use it for entertainment, streaming, gathering information, learning, and more. It's one of the biggest video streaming platforms on the internet, if not the biggest.
If YouTube suddenly starts crashing, it can be very impactful not only for the users but also for the content creators. Fortunately, there are some things you can do to fix the issue.
Usually, the crash happens because the app encounters a bug, problems with your internet connection, or the server is not working. Follow this guide step by step to fix the problem.
Video on Say goodbye to YouTube crashes: 9 tips to fix it on iPhone
Table of Contents:
- Method 1. Reopen the app
- Method 2. Restart your device
- Method 3. Check the YouTube server
- Method 4. Sign out and back to YouTube
- Method 5. Update the app
- Method 6. Clear YouTube cache
- Method 7. Check your network
- Method 8. Reset network settings
- Method 9. Update iOS
- Video on Say goodbye to YouTube crashes: 9 tips to fix it on iPhone
Reopen the app
Close and reopen the YouTube app to refresh it. Sometimes, the app can encounter minor bugs within the session, so refreshing it should help stop the crashing.
To close the YouTube app, follow the steps below:
1. On iPhone with Face ID, swipe up from the bottom of the screen.
On iPhone with a Home button, double tap it.
2. Swipe up on the app window to close it.
3. Now, open YouTube again and see if the crashing stopped.
Restart your device
An iPhone restart will eliminate any minor bugs or glitches that might be responsible for the YouTube app crashing.
To restart an iPhone X, 11, 12, 13, or later, follow the steps below:
1. Press and hold one of the two volume buttons and the side button until you see a "slide to power off" option.
2. Slide on the power-off option and wait while your device turns off.
3. Press the side button until you see the Apple logo.
4. Check if you can find the Camera app when your iPhone is turned on.
To restart an older iPhone, follow the steps in this how-to guide by Apple.
Check the YouTube server
If nothing has helped up to this point, check if there are problems with the YouTube server. It can be down due to maintenance or has run into some issues. If that's the case, there's nothing you can do but wait until the problem is resolved.
You can find this information by visiting the official YouTube account on Twitter or the DownDetector website, where you can see all user reports about current problems.
Sign out and back to YouTube
You can also sign out and back into your YouTube account. If it's an issue with your account, this step should help.
To sign out and back into YouTube, follow the steps below:
1. Open the app.
2. At the top right corner, tap your profile icon and select your username.
3. Tap on "Use YouTube signed out".
4. Then, tap the person icon and select "Sign in".
5. Sign into your account.
Update the app
Another thing you can do is to check for app updates. If the issue is due to a software glitch, an update should fix it.
To update the YouTube app, follow the steps below:
1. Open the App Store and tap on your profile icon.
2. Scroll to the bottom and under "Upcoming Automatic Updates" check if an update for YouTube is available.
If an update is unavailable, you can search forums or call your local Apple customer service and check if the problem is due to a software glitch worldwide or if something is wrong with only your device. Then, you'll know if you should wait for an update or jump to the next troubleshooting step.
Clear YouTube cache
YouTube, like every other app, collects cache. It accumulates various files, slowing the app and preventing it from running smoothly. The cache must be cleared from time to time to refresh the app and remove any corrupted and unnecessary files.
To clear your YouTube cache, follow the steps below:
1. Go to the Settings app.
2. Tap on "General".
3. Then, tap on "Storage".
4. Find the YouTube app and tap on it.
5. Select "Delete App" and confirm the action. This will uninstall the app and clear the cache.
6. Now, go to the App Store and download the app again.
Check your network
YouTube can properly work when you're connected to a stable internet connection. If the connection gets interrupted, then the app will keep on crashing.
Make sure your network, whether it's Wi-Fi or Mobile data, is stable enough. First, you can run a speed test. You can do that by going to a search engine like Google and searching for 'Internet speed test'. Then, choose a platform and run the test.
If there's a problem with your internet speed, reset your network connection. To do that, follow the steps below:
1. On iPhones with Face ID, swipe down from the top right corner of the screen.
On iPhones with the Home button, swipe up from the middle bottom.
2. Tap on the Airplane icon to turn it on.
3. Wait for a few seconds and turn off the feature.
4. When your iPhone connects to the internet again, check if the connection is stable and the YouTube app stops crashing.
Reset network settings
If resetting the network connection didn't help fix the problem, reset your network settings.
To reset network settings, follow the steps below:
1. Open the Settings app.
2. Go to "General" settings.
3. Scroll to the bottom and tap "Transfer or Reset iPhone".
4. Then, select "Reset" and tap "Reset Network Settings".
5. Enter the passcode to your iPhone and confirm the action.
The last thing you can do is to update the operating system. The issue can be due to a bug or an error in the whole system, so check for an update to fix it.
To update your iPhone, follow the steps below:
1. Open the Settings app.
2. Go to "General" settings.
3. Tap on "Software Update".
4. If an update is available, upgrade the iOS.
If nothing helps, you can contact Apple customer service for further assistance.
I hope this guide provided you with the information you were looking for. If you have any questions, feel free to leave a comment below.