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How to Fix Voicemail Not Working on Your iPhone?

11 Ways You Can Fix Voicemail Not Working on iPhone

If you're a busy person or don't like to talk on the phone, voicemails are an excellent way to save some precious time.

For example, you're in meetings all day, and people are calling you non-stop for various reasons, you can send them directly to voicemail and review who and why they called when you have time.

how-to-fix-voicemail-not-working-on-your-iphone

If you don't like talking on the phone at all, send them to voicemail and then check why they called. If it's something that you want or need to respond to, you can simply call them back.

What Problems Can You Encounter While Using Voicemail?

Either way, if voicemails are an essential thing for you, encountering issues can be troublesome. One of the commonly reported problems is voicemail transcripts not showing up.

You might also have problems playing voicemails, or they stop working. Another issue you might experience is vanishing voicemails.

Fix Voicemail Not Working Properly

For these problems, we listed possible solutions that can help fix them.

If your problem is a full voicemail inbox, the only thing you need to do is to delete older voicemails so new ones can be saved.

Table of Contents:

Check if Voicemail is Set Up

Before proceeding to other steps, first, check if voicemail is set up. Maybe all you need to do is to set it up. There are two ways you can check if voicemail is set up.

To check if voicemail is set up from the Phone app, follow the steps below:

1. Open the "Phone" app.

Go to the Phone app

2. Go to the "Voicemail" tab and check.

Go to the Voicemail tab

To check if voicemail is set up from settings, follow the steps below:

1. Go to the "Settings" app.
2. Scroll down and tap on "Phone".

Tap on Phone

3. Check if you see the option "Change Voicemail Password".

If voicemail is not set up, follow the steps below to set it up:

1. Open the "Phone" app.

Go to the Phone app

2. Go to the "Voicemail" tab.

Go to the Voicemail tab

3. Tap on "Set Up Now".
4. Create a voicemail password and tap on "Done".
5. Then, choose either "Default" or "Custom". If you selected "Custom", you can record your greeting.

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Call Voicemail Directly

The next step is to check yourself if voicemail is working by calling it from your own iPhone.

To call your voicemail, follow the steps below:

1. Open the "Phone" app.

Go to the Phone app

2. Open Keypad.
3. Then, press and hold number 1 until your iPhone starts calling.

Dial number 1

4. Leave a message to yourself and check if you can see and play the voicemail without any issue.

Leave a voicemail message

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Reopen the Phone App

Restart the Phone app and check if voicemail works.

To force close the Phone or any other app, open the task view

To view the task view, from the very bottom of your iPhone screen, swipe up. All running apps will pop up. Go to the Phone window and swipe up to close it.

Close Phone app

Open the app again and check if Voicemail works.

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Make Sure Cellular Services are Working

For voicemail to work, a strong cellular connection is required.

To check if your connection to the cellular network is good, turn off Wi-Fi and cellular data.

To turn off Wi-Fi, follow the steps below:

1. Swipe down from the top right corner of your screen to open the Control Center.
2. If Wi-Fi is enabled, tap on its icon to turn it off.

Disable Wi-Fi

3. Go to the "Phone" app and call someone to check if the call goes through.

You can also disable Wi-Fi by going to "Wi-Fi" in the "Settings" app.

To turn off cellular data, follow the steps below:

1. Swipe down from the top right corner of your screen to open the Control Center.
2. If mobile data is enabled, tap on its icon to turn it off.

Disable Cellular data

3. Go to the "Phone" app and call someone to check if the call goes through.

You can also disable cellular data by going to "Mobile Data" in the "Settings" app.

The next thing you can try is to remove your SIM card and insert it back. To do that, follow the steps below:

1. Turn off your iPhone.
2. Remove the SIM and wait for a few seconds.
3. Insert the SIM card back into the tray, and turn on your iPhone.

Now check if voicemail starts working.

If you're still experiencing issues, call your carrier to check if the issue is from their side or yours.

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Turn On and Off The Airplane Mode

Enable and disable the Airplane Mode. This action will reset your iPhone's wireless functions.

To disable Airplane Mode, follow the steps below:

1. Go to the "Settings" app and tap on the slider next to "Airplane Mode" tu enable it.

Enable the Airplane Mode

2. Restart your device.
3. When your iPhone turns on, disable the Airplane Mode.

Disable Airplane Mode

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Check for Carrier Settings Update

Your carrier may release settings update from time to time. We suggest checking if there are any available updates. Updating carrier settings can solve the problem with voicemail.

To check for carrier settings update, follow the steps below:

1. Go to device settings.
2. Go to "General".
3. Tap on "About".

Tap on About

4. If your carrier released a new update, it will pop up on the screen. Tap on "Update" to update carrier settings.

Update Ccarrier settings

After the update, go to the Phone app and check if voicemail works normally.

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Turn Off Call Forwarding

If you have call forwarding enabled, turn it off. Then check if the problem is fixed.

To disable call forwarding, follow the steps below:

1. Go to the "Settings" app.
2. Scroll down and go to "Phone".

Tap on Phone

3. Tap on "Call Forwarding".

Tap on Call Forwarding

4. Toggle "Call Forwarding" to turn it off.

Disable Call Forwarding

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Reset Voicemail Password

Changing the voicemail password might help solve the issue.

To change the voicemail password, follow the steps below:

1.Go to "Settings".
2. Scroll down and go to "Phone".

Tap on Phone

3. Then, tap on "Change Voicemail Password".
4. Type in the new password and tap on "Done".
5. Enter the new password again and tap on "Done".

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Turn Siri Off and On

If you get the message saying "Transcription not Available", disable and then enable "Listen for "Hey Siri".

To fix "Transcription not Available", follow the steps below:

1. Go to the "Settings" app.
2. Scroll down and tap on "Siri & Search".

Tap on Siri & Search

3. Disable "Listen for "Hey Siri".

Disable Listen for

4. Then, restart your iOS device.
5. When your iPhone is back on, go back to "Siri & Search" settings and enable "Listen for "Hey Siri".

Enable Listen for

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Set Date and Time Automatically

It's recommended to have your date and time "Set Automatically". If the date or time is incorrect, there might experience a lot of issues.

To set date and time automatically, follow the steps below:

1. Go to "Settings".
2. Then, go to "General" settings.
3. Tap on "Date & Time".

Tap on Date & Time

4. Tap on the slider next to "Set Automatically".

Enable Set Automatically

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Reset Network Settings

If nothing helped, try to reset all network settings. This action won't delete any information on your iPhone. It will only reset the network settings to default.

To reset network settings, follow the step below:

1. Go to your iPhone settings.
2. Tap on "General".
3. Scroll down to the bottom and tap on "Reset".

Tap on Reset

4. Select "Reset Network Settings" and confirm the action.

Reset Network Settings

Voicemail should work by now. If not, contact Apple Support for further assistance.

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We hope you've successfully managed to fix any issues related to voicemail not working.

You can also check out the video below for a step-by-step tutorial.

11 Ways You Can Fix Voicemail Not Working on iPhone

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About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

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