Auto Unlock with Apple Watch not working, how to fix?

Auto unlock Mac with Apple Watch feature doesn't work, how to fix?

Many users were pleased when Apple introduced the new macOS version and a function allowing them to unlock their computers via Apple Watch. This function allows access to computers without entering a password by using an associated watch in close proximity. This invokes an automatic sign-in, but unfortunately does mean that the password must be entered for the first time after rebooting the computer. Despite the convenience of this system, people have encountered various issues, such as incorrect security options on iCloud logins, miscommunication between Mac and the Apple Watch, and so on.

Fortunately, most of the problems are straightforward to solve by following a few easy steps. Without proper knowledge, however, this situation might seem quite confusing. For example, if auto unlock works properly there is no regular need to remember a password (since it is not required at log in), but if the function fails, suddenly you are required to recall it (not easy if it was a complicated combination of characters and numbers). This is just one potentially difficult case that people encounter when the unlock with an Apple Watch fails. In this article, we describe the most common issues and solutions, and how to properly set two-factor authentication rather than two-step verification, which is one way to enable the auto unlock function.

introduction

Table of Contents:

Basic requirements for your watch and Mac to enable auto unlock function

We begin with checking your system and software. Ensure you fulfil all of the following requirements:

  • Auto unlock function is available only for Mac computers released in 2013 or later.
  • Apple Watch series 0, 1, or 2 must be running on watchOS 3 or later and computer on macOS Sierra or newer version to enable Auto Unlock feature, while Apple Watch Series 3 requires watchOS 4 and Mac running on macOS High Sierra or later.
  • Two-factor authentication must be enabled for your iCloud. The most common problem is that two-factor authentication is not enabled or users are still using Apple's old two-step verification protection.
  • Apple Watch and Mac computer must be signed with the same iCloud account. If devices are signed with different accounts, the Auto Unlock function will be unavailable.
  • Both devices, Apple Watch and Mac computer, must have a passcode enabled. If one of the devices does not have an enabled passcode, the Auto Unlock function will be unavailable.

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Switch from two-step verification to two-factor authentication

Before you try to switch between protections, ensure that all devices connected to your iCloud account meets the requirements. Sign in to the AppleID website and study the Devices section. Minimum requirements for iOS devices is version 9 or later, watches must be running on versions of OS 2, and computers with OS X El Capitan or later.

  • To change the protection method, log into Apple ID website.
  • You must use a two-step code to confirm your action.
  • Find the Security section where you should be able to find a label displaying Two-Step Verification and 'On' beneath it. Otherwise, skip the next two steps (since two-step verification is not configured for your account).
  • Click on Edit, click Turn Off Two-Step Verification, and then click again to confirm your action.
  • Apple will ask you to create security questions to protect your account. This is required since your account is currently protected by password only.
  • In addition, you will need a device associated with your iCloud account. You can use a Mac computer or any iOS device that meets the minimum requirements listed above.
  • Enable two-factor authentication using a Mac computer:
      • Open iCloud under System Preferences, and then click on Account Details.
      • Enter the password when asked and choose Security Tab.
      • Click Turn on Two-Factor Authentication and follow the on-screen instructions.

    icloud-turn-on-two-factor

  •  If you wish to turn on two-factor authentication using any iOS device:
    • Open the device settings and tap on iCloud.
    • Select your Apple ID and enter the password if asked.
    • Tap Password & Security, select Turn on Two-Factor Authentication, and then follow the on-screen instructions.

We recommend that you set more than one backup phone number if possible - this is good protection against lost or broken mobile phones.

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Ensure Automatic Login is disabled

The Auto Unlock function cannot work together with automatic login enabled on a system, so ensure this that feature is disabled. First, open Mac System Preferences and choose Users & Groups. Select Login Options, click on lock, and confirm your action by entering a system administrator password to make the changes. Once you have changed the settings, click the drop-down menu next to Automatic login and select Off.

disable-autologin

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Reset connections via radio waves

Check that the Auto unlock feature works by using both Bluetooth version 4.2 and Wi-Fi connections. First, ensure both devices are enabled and connected via these signals. These connections can revert to a non-responsive state, resulting in a lost connection and failure of the Auto unlock function. The best solution is to reset both connections.

To reset connections on your Apple watch, swipe up to bring up control center. Tap the Airplane Mode button, which will disable all connections. Once Airplane mode is enabled, it will turn to yellow. Tap again to disable Airplane Mode and the watch will try to reconnect automatically.

To reset connections on a Mac, click the Bluetooth icon in the menu bar at top left corner of the screen. Then select Turn Bluetooth Off. Enable it by clicking the icon again and selecting Turn Bluetooth On.

disable-bluetooth

Next, click the Wi-Fi icon in the menu bar next to Bluetooth and select Turn Wi-Fi Off. Enable the connection again by repeating the steps and check if the auto unlock feature works.

wifi

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Reboot devices

Restarting electronic devices is always an option, and can sometimes solve even serious problems. Restart Apple Watch by holding down the Digital Crown and Side button simultaneously. Keep holding the buttons until you see the Apple logo. To restart the Mac, click the Apple logo and select Restart. Finally, when your devices reboot, enter the password for the first time to enable the auto unlock function. Let the Mac 'Sleep' and try the auto unlock feature again.

restart

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Check for system update

New versions of operating systems often have compatibility problems, with subsequent versions providing fixes. This might be the case with your system, so check if there are any updates to your software. To check available updates for Apple Watch, launch the application on your iPhone. Tap on the My Watch tab at the bottom, select General and tap on Software Update. If you see any updates available, install them. To ensure that you are running on the latest version of macOS, open the Mac App Store. Select the Update tab and check if there any updates available and, if so, install them. Once you have updated your software, reboot the devices, log in for the first time and check if the auto unlock feature works.

check-for-updates

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Re-pair your Apple Watch

Re-pairing an Apple Watch might be a complicated process, but if a problem occurred in the connection between the iPhone and Apple Watch, secure information pertaining to the auto unlock feature will not be transferred correctly. To solve this frustrating issue, first un-pair your devices by launching the Watch application. Tap on the My Watch tab in the bottom of the screen, and then tap on the Apple Watch at the top. Then press the Info button on the right and select Unpair Apple Watch. In addition, you must repeat the pairing procedure and at the end of process, select restoring from your most recent backup file. Once the re-pairing process is complete, enable the Auto Unlock function in Mac preferences. Finally, check if the auto unlock feature works correctly.

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About the author:

Tomas Meskauskas

I am passionate about computer security and technology. I have an experience of 10 years working in various companies related to computer technical issue solving and Internet security. I have been working as an editor for pcrisk.com since 2010. Follow me on Twitter to stay informed about the latest tech news or online security threats. Contact Tomas Meskauskas.

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